Take Your Hospitality To The Next Level
Housekeeping no longer hides in the shadows, we are increasingly interacting with guests on a daily basis and being noticed for our efforts. Our mission of HOSPITALITY is to deliver the most positive vacation experience and memories possible.
How to treat your guests with these personal touches:
Connect. Engaging guests with warm and welcoming behavior will always make a strong impression. Remember the 10/5 Rule... Ten feet from a guest, smile and make direct eye contact. Five feet from a guest, verbally greet.
Acknowledge Repeat Guests. Remind them of a previous stay by sharing a memory or thank them for being a loyal customer.
Personalize The Experience. Get to know your guest and find out what they want. Ask questions and listen. What is the reason for their stay? Family vacation? Relaxation? Business trip? Look for ways to support their reason and make an impact on their experience.
Little Things Do Count. Sometimes it is the little things that mean the most. Rain in the forecast? Offer to lend an umbrella. This a small gesture but one that could be very much appreciated.
Think Big Picture. Know a popular local restaurant? Information about the local town, recommendations of things to do and places to go encourages a feeling that you care about the guests entire stay, not just the part of it that takes place on the property. Share your knowledge!
Amazing hospitality does not have to be big or extravagant to 'wow' guests. Hospitality often requires us to step out of our own comfort zone to recognize and meet the needs of others... and that is where the magic happens!
This year we celebrate SUN’s 15th Anniversary. What thoughts and emotions come to mind when you think about that?
Hospitality is my passion. There is a great feeling of self-fulfillment and pride in leading an organization that embraces and delivers a meaningful service of creating a pleasurable and memorable vacation experience.
SUN is very fortunate to have good people. We strive to be a good employer and help people take care of themselves.
Take us back to where it all started, where did you get the idea to start a housekeeping company?
After 10 years of dedicated service and leadership, Marilyn Patrick, Director of Housekeeping at Cabins at Green Mountain in Branson, MO is setting her sights on a well-deserved retirement and spending more time with her family. Marilyn’s last day with SUN will be Saturday, September 14th.
Marilyn has been an integral part of the SUN family over the past decade. Her hard work and diligence have greatly impacted our company and she has been a source of inspiration.
Marilyn has made many memories here at SUN, in her words, here are some of her favorites...