Housekeeping no longer hides in the shadows, we are increasingly interacting with guests on a daily basis and being noticed for our efforts. Our mission of HOSPITALITY is to deliver the most positive vacation experience and memories possible.
How to treat your guests with these personal touches:
Connect. Engaging guests with warm and welcoming behavior will always make a strong impression. Remember the 10/5 Rule... Ten feet from a guest, smile and make direct eye contact. Five feet from a guest, verbally greet.
Acknowledge Repeat Guests. Remind them of a previous stay by sharing a memory or thank them for being a loyal customer.
Personalize The Experience. Get to know your guest and find out what they want. Ask questions and listen. What is the reason for their stay? Family vacation? Relaxation? Business trip? Look for ways to support their reason and make an impact on their experience.
Little Things Do Count. Sometimes it is the little things that mean the most. Rain in the forecast? Offer to lend an umbrella. This a small gesture but one that could be very much appreciated.
Think Big Picture. Know a popular local restaurant? Information about the local town, recommendations of things to do and places to go encourages a feeling that you care about the guests entire stay, not just the part of it that takes place on the property. Share your knowledge!
Amazing hospitality does not have to be big or extravagant to 'wow' guests. Hospitality often requires us to step out of our own comfort zone to recognize and meet the needs of others... and that is where the magic happens!
