SUN Promotes Ben Wise to Director of SUN Services, Commercial & Residential Cleaning Services

We are thrilled to announce the promotion of Ben Wise to Director of Sun Services. Ben will oversee the expansion of SUN’s commercial and residential cleaning services in Myrtle Beach, South Carolina.

Ben has been in the hospitality industry for over a decade and has been a vital part of the SUN management team. He started his journey at Blue Ridge Village Resort (BRV) in 2006 as a Houseman and later joined SUN in 2011 as we began servicing the property as a client. Ben held many positions throughout his tenure there, including Laundry Attendant, Guest Services Representative, Inspector, Assistant Director, and Director of Housekeeping. As a trainer and mentor to many Directors throughout the country, he fosters comradery among his team members and builds lasting relationships.

In his own words, “I have seen the successes and failures of people developing their careers. I have seen how resilient these individuals are and our value as a company comes from people like this. Want to see individuals succeed? Turn them into a family, more than a team. They must experience each other’s successes and failures, in and out of work: one goal, one mind. If people come to work not knowing each other and not feeling a sense of community, they will not be successful in working towards a common goal. The overarching lesson I have learned in my time with SUN is that good culture breeds success. It's about how you feel at the end of the day towards the people who stood and faced the challenges beside you. Tomorrow will bring another opportunity for success.”

Ben's well-rounded background and experience make him a natural fit to take on the role of SUN Services Director.

SUN Announces 2022 Q1 Service Excellence Award Winner

We are excited to announce Angela Turpin as the Service Excellence Award recipient for  January – March 2022!

Director of Housekeeping, Angela Turpin, manages two properties, Gatlinburg Town Square in Gatlinburg, Tennessee, and The Lodges at The Great Smoky Mountains in Pigeon Forge, Tennessee. She is being recognized for maintaining high performance levels while assuming additional responsibilities.

Angela was instrumental in identifying a new sales opportunity and successfully onboarded the new client, The Lodges at The Great Smoky Mountains (LSM) in Pigeon Forge, Tennessee. New client acquisition is a time-consuming process that requires a lot of work from many people. Angela successfully operated her primary property, Gatlingburg Town Square, while taking on the responsibilities of LSM without any issues. The transition went extremely well, and she maintained a positive attitude despite having limited staff.
Under Angela’s management of both properties simultaneously, key performance indicators for a successful operation have been achieved on time and under budget. She has developed good relations with the General Managers of both properties. Despite working non-stop for many weeks, the General Manager praised Angela and her team for their professionalism.
Currently, Angela is coaching and mentoring her second in command, Skye DeCarr, to successfully take lead supervision at The Lodges at The Great Smoky Mountains.
Her commitment to quality and professionalism is reflected in the above-average guest comment scores she receives at Gatlinburg Town Square. Understanding the importance of delivering a superior product in a timely manner, she leads her team successfully in supporting SUN’s mission.
We look forward to all Angela can accomplish in the future as a valuable leader and asset.

SUN Clients Earn Top 100 Recognition

SUN is thrilled to announce three clients earning top recognition. Church Street Inn in Charleston, South Carolina earns 2022 Choice Hotels Platinum Award. Coconut Palms Beach Resort II in New Smyrna Beach, Florida and Rangeley Lake Resort in Rangeley, Maine make Top 100 Wyndham Hotels & Resorts for 2021. Top honors were a result of guest satisfaction surveys from various sources. All three resorts are managed by LaTour Hotels & Resorts. LaTour Hotels & Resorts include mixed-use development involving Hotels and Resorts, Condominiums, Fractional, and Shared Ownership.  

SUN Honors Staff for 10 Years of Service

We are delighted to honor Dora Fierro and Omayra Santiago at Vacation Villas at Fantasy World for 10 years of dedicated service at SUN. It is with great pride and admiration that we congratulate them on their anniversary milestone. Through the years, your talents and efforts have helped our success. Together, we take pride in your accomplishment and your commitment to excellence. Thank you for dedicating 10 amazing years to SUN and congratulations on all your efforts and achievements!

SUN Announces 2021 Q4 Service Excellence Award Winners

We are excited to announce Tabitha Taylor and Gabriella Falagian as the Service Excellence Award recipients for  October – December 2021!

Tabitha Taylor is an Inspector at Peppertree Atlantic Beach Resort in Atlantic Beach, North Carolina. She is being recognized for maintaining high levels of performance while assuming additional responsibilities. While the position is one of great importance, its weight has increased greatly over the past quarter and her responsibilities have increased with it. She has stepped up and taken on new challenges with determination. She is an excellent people manager and has been instrumental in keeping operations running smoothly while her Director was on vacation and also out sick. Tabitha consistently performs at high levels despite being the main caregiver to her mother, who is battling cancer. Through her positive attitude and perseverance, she has earned the trust and gratitude of management and teammates. She is a true inspiration to all and a valuable asset here at SUN.   Gabriella Falagian is a Laundry Attendant at Tamarack Resort in Wisconsin Dells, Wisconsin, and is being recognized for being a great utility player who is willing to pitch in wherever needed. Gabriella goes above and beyond her job title to achieve success for her team. She does not hesitate to jump into another role to get the job done. When the Director was dealing with a knee injury, Gabriella threw on her Houseman hat, took the initiative to deliver baskets in the morning, and was back in Laundry by noon. During the height of the holiday season in December, Gabriella added Deep Cleaning to her skills. With care and meticulous attention to detail, she assisted her team in accomplishing more deep cleans. On the busiest holidays, Christmas and New Year, she volunteered her time to help teammates complete assignments, lighten their workload and achieve daily goals. The helpfulness of Gabriella and her willingness to step into any role makes her an outstanding team player. She is a great asset to her team and to SUN.  

SUN Honors Staff with 10+ Years of Service

Many congratulations to some very special team members who are celebrating 10 years at SUN!!! This dedicated team has been working together at Coconut Palms II Resort and we are eternally grateful for their valuable contributions.
Patty Sterman, Director of Housekeeping
Deborah Bowman, Common Area Attendant
Shawn Bowman, Houseman
Mary Holland, Laundry Attendant
We are so proud to have them as part of our work family. Looking forward to many more years together!

Meet The New Directors at SUN

We are thrilled to announce the promotion of Tabatha Miller to Director of Housekeeping at Peppertree Atlantic Beach in Atlantic Beach, North Carolina.
Tabatha began working at Peppertree Atlantic Beach as a Room Attendant over 14 years ago before SUN came onboard. She quickly rose through the ranks to hold positions as Inspector, Laundry Attendant, Laundry Lead, and then Assistant Director before being promoted to Director. She will have been with SUN for 8 years as of January 2022.
Originally from Ridgeway, Virginia, she and her husband have lived in the Atlantic Beach area for most of their adult lives. They have a son and two daughters and four grandchildren.
We are thrilled to welcome Tanya Robishaw as the Director of Housekeeping at Rangeley Lake Resort in Rangeley, Maine. A native of Maine, Tanya has been deeply involved in her community through service and her love for housekeeping and caring for those in need. She has held a variety of positions from payroll administration to lobster buyer. Most recently she served as Deputy Town Clerk on the island of Vinalhaven, off the coast of Maine, for the last 11 years before relocating to her favorite vacation spot, Rangeley, in November. Throughout her entire career, Tanya has always come back to her passion for housekeeping, having continuously worked part-time in addition to her full-time roles. While living on Vinalhaven, she was the cleaning manager for Vinalhaven Vacation Rentals. "I have had the opportunity to work and train with some of the best from other resorts and here at Rangeley and look forward to continuing to.", she states. A proud mother and wife of 19 years, her family includes six children and two grandchildren.

SUN Honors Staff with 10+ Years of Service

We are delighted to honor the following staff for 10+ years of dedicated service at SUN. It is with great pride and admiration that we congratulate them on their anniversary milestone. Steve Zurawski, Senior Vice President Chad Womack, Senior Vice President Regional Rick Pailthorpe, Vice President Administration Ty Reuber, Vice President Sales & QA Johan Barrios, Director at Blue Heron Beach Resort Tausha Watlington, Director at Seaglass Tower Angella Willard, Lead Inspector at SUN Services Sandra Gomez, Inspector at Blue Heron Beach Resort Ana Garcia, Lead Inspector at Vacation Villas at Fantasy World Linda Zieler, Inspector at Tamarack Vickie Ambs, Inspector at Seaglass Tower Calvin Long, Houseman at Carolina Yacht Landing Patricia Langley, Room Attendant at Ellington at Wachesaw Through the years, your talents and efforts have helped our success. Together, we take pride in your accomplishment and your commitment to excellence. Thank you for dedicating 10+ amazing years to SUN and congratulations on all your efforts and achievements!

Andrea Freeman Promoted to Regional VP Operations

SUN is pleased to announce the promotion of Andrea Freeman to Regional Vice President Operations. In her new role she will manage the housekeeping operations of the Carolina's Region and area Directors. Andrea has grown into an outstanding leader at SUN who is passionate about people, service and building key relationships. Andrea started her career at SUN in 2003 as the Assistant Director at Ellington at Wachesaw East in Murrells Inlet, SC. As she steadily honed leadership skills, she was promoted to Director in 2015. During her tenure, Andrea managed several resort properties simultaneously along the Grand Strand, including Ellington, Sandpebble Beach Resort, Blue Water Resort, Sea Mystique Resort, and Travel Advantage Network. She is a key contributor to the success and growth of SUN leadership, often traveling and mentoring new Directors. In late 2020 Andrea was promoted again to Area Manager where she helped launch the new Sun Services division for the commercial and residential market. "Andrea has been a responsible, highly regarded leader in our organization for quite some time. This promotion is well-deserved and we look forward to her heightened contributions," stated David Fries, President & COO.

SUN Announces 2020 Q4 Service Excellence Award

We are excited to announce that Tracy Miles is the Service Excellence Award recipient for October – December 2020!

Tracy is an Inspector at both Palm Beach Resort and The Shores Resort in Orange Beach, Alabama. She is being recognized for her dedication and willingness to always go above and beyond the call of duty. Tracy joined the SUN family in 2018 as a Room Attendant and is the ultimate team player, wearing many hats supporting her team. During the busy summer months, she pitched in to make sure rooms were ready on time, took on additional units and didn’t stop until the workload for the day was complete. Most recently, both resorts have been closed due to flooding from Hurricane Sally. Tracy has been a tremendous help taking on all types of roles from laundry and cleaning to fire watch and gate security. She’s even come to work in the middle of the night when needed. A guest favorite, Tracy has been mentioned many times in guest comments for service excellence. In one instance, she helped move an elderly couple whose air conditioning failed and were visibly distraught. She took initiative to help pack up all their belongings and food items and get them set up in another unit. She’s always eager to work and is a great motivator on her team. She has earned the trust and respect of her team who lovingly refers to her as ‘Nana’. Tracy’s can-do attitude and dedication make her a true asset to her team and the SUN family!