To Our Customers and Partners:
As a trusted partner in the hospitality industry and cleaning professionals for over 15 years, SUN is committed to the health and safety of our teams, guests, and communities. Although, we take great pride in our already high standards of cleanliness, the Coronavirus (COVID-19) pandemic has presented a shift in focus to address new changes in behavior and along with enhanced cleaning expectations as the ‘New Normal’. SUN is ready and capable to adapt in this new environment.
In the time of crisis, information and communication are critical. We continue to monitor the Coronavirus (COVID-19) situation daily for up-to-date and accurate information by the Center for Disease Control and Prevention (CDC), World Health Organization (WHO), and localities where we work. As the coronavirus situation evolved quickly back in March, SUN was proactive in distributing information and taking steps to protect our staff and partners. We will continue to evolve and update our communications with relevant guidance from the CDC and WHO.
Taking Care of Our SUN Family
While our offices remained open to support our clients and staff, we were deeply saddened when some resorts were forced to close their doors, even if only temporarily. The impact to the hospitality industry and its employees is felt far and wide. At SUN, we consider ourselves family and we try to take care of our family. Several of our teams and partners have been working side by side to successfully organize and manage Food Pantries and mobile food distribution sites for employees needing some extra support. This has been a huge success in helping our most vulnerable through this difficult time. We Are SUN, We Are One.
With resorts closed and much of our workforce furloughed, SUN established a two-way mobile text platform for employees to contact with questions or concerns. Weekly digital ‘check-ins’ with staff helped keep them informed, engaged and supported. We have remained in daily contact with site Directors and I couldn’t be prouder of their efforts to support our clients’ and staff’s needs.
What You Can Expect from SUN Moving Forward
As we move toward this New Normal phase, our focus is on safeguarding the health of staff and guests. We are implementing workplace safety protocols for employees returning to work through additional communications, training and signage. Some additional measures include monitoring employee health through daily temperature checks, staggered shift times, providing Personal protection equipment (PPE), adhering to social distancing guidelines, and as always encouraging employees to practice good personal hygiene and stay home if they are sick.
As reassurance and peace of mind, SUN is assessing and building upon our already stringent cleaning and laundry protocols so guests and employees feel safe while on the property. We’ve been working closely with our suppliers to procure additional supplies and equipment to support our enhanced cleaning processes.
We remain committed to helping our partners and communities to ensure a safe and healthy environment for all.
We are all in this together.
Sincerely,
David Fries
President & COO